Terms & Conditions

1.1 Scope

These Terms apply to all transactions between Le Son and the customer (“Customer”, “you”, or “your”).

By placing an order, you confirm that you have read, understood, and agreed to these Terms.

1.2 Customers

These Terms apply to both individual consumers and business entities.

If you place an order on behalf of a business entity, you confirm that you have the authority to bind that entity to these Terms.

2.1 Product Listings

All product listings on our Site constitute invitations to purchase and are not binding offers.

2.2 Order Placement

When you place an order through our Site, you submit an offer to purchase the selected product(s).

2.3 Order Confirmation

After receiving your order, we will send an Order Confirmation email.

A contract between you and Le Son is formed once this confirmation has been issued.

3.1 Prices

All listed prices include applicable taxes, tariffs, and customs duties where required under our Delivery Duty Paid (DDP) shipping terms, unless otherwise specified.

Shipping costs are displayed during checkout and included in the final price.

3.2 Payment Methods

Our secure payment platform supports multiple payment methods, including:

• Credit Cards: American Express, Discover, Visa, MasterCard, JCB, UnionPay

• PayPal, Apple Pay, Google Pay, iDEAL

• Direct Bank Transfer: available in EUR, USD, AUD, GBP, HKD, NZD, PLN, and more upon request

If you require an alternative payment arrangement, please contact us at: info@leson.org

3.3 Currency

Payments are primarily accepted in USD, EUR, and GBP.

If another currency is used for a direct bank transfer, we will provide the applicable conversion rate along with the corresponding bank details after checkout.

4.1 Delivery Address

Products will be shipped to the address provided during checkout.

It is the customer’s responsibility to ensure that the shipping address is accurate and complete.

4.2 Delivery Duty Paid (DDP)

Our standard shipping terms are Delivery Duty Paid (DDP).

This means that Le Son assumes responsibility for:

• export and import procedures

• customs duties

• taxes

• delivery to the final destination

Customers should not normally incur additional customs charges upon delivery.

4.3 Delivery Times

Delivery times provided during checkout are estimates and may vary depending on:

• customs clearance

• local logistics conditions

• carrier delays

• other circumstances beyond our control.

4.4 Insurance and Liability During Shipping

Shipments may be insured at our discretion.

If a package arrives damaged, you must notify us within 24 hours of delivery so that we may initiate the appropriate investigation with the carrier.

Le Son assumes responsibility for delivering a fully functional product to the shipping address provided.

5.1 The 60-day home evaluation

Le Son products may be returned under a 60-day home evaluation. The customer contacts Le Son within 60 days of receipt and sends the product within 14 days of receiving return instructions. The product must be returned complete, in full working order, with its original box, packaging and all supplied accessories. Slight stylus wear from normal listening is accepted. One home evaluation per customer at a time; a further evaluation within 12 months requires prior agreement with Le Son.

5.2 The Denon DL-103 upgrade

The upgrade is a service on the customer’s own cartridge and is not covered by the home evaluation. Inspection is complimentary, the price is confirmed before work begins, payment is due once the work is completed and tested, and the work carries a 12-month craftsmanship warranty.

5.3 Return shipping

Return postage is paid by the customer. Le Son provides the return instructions and address.

5.4 Refunds

Refunds cover the full amount paid, including delivery, duties and taxes, with no restocking fee and no payment platform fee deducted. They are made to the original payment method within 14 days of the product reaching Le Son.

5.5 Inspection and deductions

Every returned product is inspected. Missing items, or damage beyond normal use, are deducted at their replacement or repair cost. Le Son informs the customer of any deduction before the refund is made.

5.6 Statutory right of withdrawal, European Union and United Kingdom consumers

Consumers in the European Union and the United Kingdom may also withdraw within 14 days of receiving their goods, without giving a reason, by writing to info@leson.org. Le Son reimburses within 14 days, including standard delivery, and may wait until the goods are received or proof of sending is provided. Return postage is paid by the customer, and the refund may be reduced by any loss in value caused by handling beyond what is needed to examine the goods. These rights, and the customer’s rights where goods are faulty or not as described, are not affected by these Terms.

6.1 Warranty Coverage

All Le Son products include a minimum 12-month warranty, unless otherwise specified.

The warranty covers defects in materials or workmanship and may include repair or replacement at our discretion.

6.2 Warranty Period

The specific warranty duration applicable to each product may be stated:

• on the product page

• in accompanying documentation

• or in the product packaging.

6.3 Warranty Exclusions

The warranty does not cover:

• damage caused by misuse, improper installation, or negligence

• attempts to modify, open, or repair the product by unauthorized persons

• external factors beyond our control (accident, fire, water damage, etc.)

• normal wear and tear of consumable components.

For phono cartridges, the diamond stylus is a precision component subject to normal wear through use.

Stylus wear resulting from normal playback is not considered a manufacturing defect and is therefore not covered under warranty.

Le Son products are precision analog audio components intended for use within properly configured high-fidelity audio systems.

Correct installation and system compatibility are important for optimal performance.

Cartridge installation and alignment should be performed carefully and in accordance with the instructions provided. Improper installation, incorrect tonearm compatibility, or unsuitable system configuration may affect performance or cause damage.

If you are uncertain about installation, we recommend contacting us or consulting a qualified audio technician.

To the extent permitted by law, Le Son’s liability is limited to direct damages resulting from a breach of these Terms.

Le Son shall not be liable for:

• indirect damages

• incidental damages

• consequential damages

• loss of data or profits.

Nothing in these Terms limits or excludes liability where such limitation is prohibited by applicable law.

All content on this Site, including text, images, graphics, product descriptions, logos and design elements, is the property of Le Son, unless otherwise stated.

Unauthorized reproduction, distribution, modification, or commercial use of this material is prohibited without prior written permission.

10.1 Modifications

Le Son reserves the right to update or modify these Terms at any time.

The most recent version will always be available on our Site.

Continued use of the Site indicates acceptance of the updated Terms.

10.2 Right to Refuse Service

Le Son reserves the right to refuse or cancel any order if:

• fraudulent activity is suspected

• incorrect pricing is displayed due to technical error

• the customer breaches these Terms.

11.1 Governing Law

These Terms shall be governed by the laws applicable at the principal place of business of Le Son, without regard to conflict-of-law principles.

11.2 Dispute Resolution

In the event of a dispute, the parties agree to first attempt to resolve the matter amicably.

If no resolution can be reached, disputes may be submitted to the competent courts or tribunals in the appropriate jurisdiction.