Returns and exchanges

• Tell us within 60 days of receiving your order, then send it back within 14 days of our return instructions.
• Return it complete: in full working order, with its original box, packaging and all supplied accessories.
• Slight stylus wear from listening is expected and does not affect your refund.
• You pay the return postage. We tell you the most sensible method from your country.
• We refund the full amount you paid, including delivery, duties and taxes. No restocking fee, and nothing deducted for card or PayPal charges.
• One evaluation per customer at a time. For another within 12 months, write to us first.

We inspect every return. If something is missing, or the product has damage beyond normal use, such as a bent cantilever, we deduct the cost of replacing or repairing it. We tell you what we found and the amount before we refund.

Write to info@leson.org with your order number. We reply with the instructions and the return address, so please wait for our reply before sending anything. The refund goes to your original payment method within 14 days of the parcel reaching us.

Tell us what you would like to change and we will help you choose. The replacement keeps the rest of your 60 days, or 30 days from its delivery if that is longer.

The upgrade is a service on your own cartridge, so the home evaluation does not apply. Inspection is free, the price is confirmed before we start, you pay once the work is done and tested, and the work carries a 12-month warranty.

Any question about a return or an exchange: info@leson.org.