Returns and exchanges

• Tell us within 60 days of receiving your order, then send it back within 14 days of our return instructions.
• Return it complete: in full working order, with its original box, packaging and all supplied accessories.
• Slight stylus wear from listening is expected and does not affect your refund.
• You pay the return postage. We tell you the most sensible method from your country.
• We refund the full amount you paid, including delivery, duties and taxes. No restocking fee, and nothing deducted for card or PayPal charges.
• One evaluation per customer at a time. For another within 12 months, write to us first.

We inspect every return. If something is missing, or the product has damage beyond normal use, such as a bent cantilever, we deduct the cost of replacing or repairing it. We tell you what we found and the amount before we refund.

Write to info@leson.org with your order number. We reply with the instructions and the return address, so please wait for our reply before sending anything. The refund goes to your original payment method within 14 days of the parcel reaching us.

Tell us what you would like to change and we will help you choose. The replacement keeps the rest of your 60 days, or 30 days from its delivery if that is longer.

The upgrade is a service on your own cartridge, so the home evaluation does not apply. Inspection is free, the price is confirmed before we start, you pay once the work is done and tested, and the work carries a 12-month warranty.

Consumers in the European Union and the United Kingdom may also cancel within 14 days of receiving their order, without giving a reason. Tell us by email; the form below is optional. We reimburse within 14 days, including standard delivery, once the goods are back or you show they are on their way. Return postage is yours, and the refund may be reduced by any loss in value caused by handling beyond what is needed to examine the goods. None of this affects your rights when a product is faulty or not as described.

Model withdrawal form

To Le Son, Gaoyou Road 5, Building 23-B, Room 301, 200031 Shanghai, China, info@leson.org

I hereby give notice that I withdraw from my contract of sale of the following goods:

Ordered on / received on:

Name of consumer:

Address of consumer:

Signature of consumer (only if this form is notified on paper):

Date:

Any question about a return or an exchange: info@leson.org.